Find Answers to some of our Most Commonly Asked Questions!.
When does my order ship?
98% of Orders Submitted Sunday through Thursday before our 8:30pm (EST) deadline, Ship the Next Day! Orders submitted on Friday or Saturday, will ship the following Monday. The warehouses are closed on weekends and do not ship. UPS express shipping methods do not deliver on weekends. Also, UPS does not guarantee delivery for express methods around holidays, and in the case of bad weather and area emergencies.
For example, if you order an item on a Friday or a Saturday, the next business day (normally, with the exception of a Monday Holiday) would be Monday. If you pay for next day shipping, you should receive it by Tuesday.
In some cases, the item you order may be found to be out of stock at the warehouse. We will forward to another warehouse as quickly as possible. This happens rarely, but due to fluctuating stock levels of popular products, we try to forward your order to the best warehouse best able to fulfill your order.
How We Ship!
US Priority Mail, UPS for US orders, international carriers may vary (we promise times, not companies for international) We do not accept COD orders. Please Note that the shipping options you choose take effect on the day the item ships, not the day you order. We cannot control delivery errors, especially if your address is not 100% complete.
Order may be shipped from different locations
We have multiple distributors so your order may come separately depending on availability of items at a given distributor. Your order is automatically forwarded to the next warehouse in line until your complete order has shipped. You do not pay additional shipping if your order has to ship from more than one warehouse due to a back-order condition.
Important Info for International Customers!
Customs Departments in each country often have different regulations that should be investigated, prior to placing orders; these may pertain to duty taxes and-or allowable items. OMG! and/or its' partners and processors are not responsible for any additional expenses incurred or for the retention of your order by customs if it does not pass inspection and you will not be refunded. The customer is responsible for all expenses in these circumstances.
Online Ordering is the Fastest Method!
Browse Our Complete Inventory Online, Add To Your Shopping Cart and Use the Secure Payment Process to place an Order Today! Online Payment Methods allow use of a Credit or Debit Card, Online Check and ©PayPal services are available for Most Products!
All Information Is Secure!
All personal information submitted through the web, phone, mail, or fax is entered into our databases via secure systems. These secure systems are regularly monitored by Trust Keeper. Trust Keeper is a security monitoring company approved by Visa and Mastercard for assuring them that data is being handled properly! Your credit card will be charged by CNV Inc. our Credit Processor! Please Remember this, as you may forget that this is our Payment Processor and supplier of services.
Order by Fax!
Print out the order form to mail or fax:
We strongly recommend you add items to your shopping cart and then select the button that says "order form to mail or fax". Then select your shipping country and shipping method. That will bring you to an order form. Print and fill out the order form to fax. If you do not have a printer then you may copy the online form in clear and legible printing by hand.
FAX Your Completed Order Form to: 1-425-988-0269
Please include you priority service code: OMGADULTSHOP
Orders sent by fax that are incomplete will be faxed, emailed, or mailed back to the customer.
Order by Phone!
Before calling, you must know the product numbers you want to order.
Call Our Service at: 1-888-773-9869
Tell the operator your priority service code is: OMGADULTSHOP
Make the operator read everything back to you to make sure they don't make an error.
Live operators are available 24 hours a day, 7 days a week.
Order by Mail!
Print out the order form to mail:
We strongly recommend you add items to your shopping cart and then select the button that says "order form to mail". Then select your shipping country and shipping method. That will bring you to an order form. Print and fill out the order form. If you do not have a printer then you may copy the online form in clear and legible printing by hand. If your order form can not be read, it will be returned to you. Please include your priority service code: OMGADULTSHOP.
Mail the form with payment to Our Fullfilment and Payment Processor at:
OMG! Adult Shop - CNV Inc.
1925 Addison Way
Los Angeles, CA 90041
*Do not send via Express Mail. Since express requires a signature, it may actually take us longer to get the order than if you send it via regular mail.
Make check or money order payable to CNV Inc.
Pay in $US DOLLARS ONLY. Non USA orders may mail a bank check in US Dollars or pay by credit card. No other currencies will be accepted.
Personal checks will be deposited electronically (the name "CNV" will show up on your bank statement) and products shipped 10 business days (2 weeks) after the checks are deposited.
Money orders and bank checks will be deposited through our bank and will be shipped within 2 days of receiving those checks.
Bounced checks will be billed your state's allotted fee (usually $15-$35)
Mail the check and order form:
Changes to an order already placed!
Your order is received and authorized against your credit card immediately. It reaches the distributor overnight and is entered into their automated system upon receipt.
Due to the volume of orders received, it is not possible to interrupt the process to make a change to your order at this point. It has already been authorized against your card and may have begun the packing process and/or may have shipped.
My credit card was charged but I have not received my order!
If a customer reports that their card has been charged when our records show it as a decline the customer MUST fax a copy of the charge showing on their debit or credit statement along with a note of explanation and invoice number to this fax number for review. 1-425-988-0269.
Package has been tampered with!
Our boxes are sealed shut with plain brown packing tape. If you receive a package that looks like it has been opened and resealed with clear packing tape, this means your order has been tampered with while in possession of UPS. If you like, you can refuse delivery from UPS and then contact us for refund or exchange. You may accept the package as it might be fine, but if not, we can still help you, but please understand that problems with that order are probably the fault of UPS and not us. (This rule may not apply to items with a product number that starts with "cnv" as those are shipped from different locations that may or may not use brown packing tape)
Product shipped but has not arrived!
If you have your invoice number, you can track your order online.
By tracking online you can get your UPS or USPS tracking number. Contact UPS or US Mail with your tracking number to see if they have information on when your package will arrive. If contacting the shipping company does not help, contact us.
Refunds from SextoyTV minutes!
Refunds for minutes will be credited to your account. You can use that credit toward purchases of toys or minutes in the future.
Returns
For sanitary/hygienic purposes, ALL SALES ARE FINAL. When you receive your package, promptly check the items to make sure the items are working. We will credit or exchange for DEFECTIVE items only (or for any shipping errors made by us). You must contact us at returns@ordersupport.com for an RMA. Please return the items in their original packaging within 30 days after RMA is issued to the address we will provide you. Items returned without original packaging will NOT be refunded so please keep all packaging for the 30 day return period. If you have further questions or problems, please contact us. returns@ordersupport.com
We have tens of thousands of products on our site. Some of the products have measurements and some do not. We will not issue a refund for a product without measurements due to the size. Please make sure the product you are ordering meets all of your requirements including size before placing your order.
In your return package please include:
The packing slip.
A note telling us what the problem was.
A note stating whether you would like a refund or an exchange for another item.
If you do not include a note, you may not be refunded!
Please note: As part of the return process, upon receipt of an authorized return, if the returned item is found to be in perfect working condition, a 25% restocking fee will be applied.
Please allow up to 3 weeks to receive your replacement or refund. If you have questions, please email: returns@ordersupport.com.
Delivery man and neighbors will not know!
Your product is shipped in a plain cardboard box. And the "From:" address will have a discreet name also.
I did not order this!
Please contact us. Our orders usually ship very quickly. If your order has shipped we suggest you refuse delivery and the order will be returned to us and your card credited.
Someone used my credit card!
Please contact us. Our orders usually ship very quickly. If your order has shipped we suggest you refuse delivery and the order will be returned to us and your card credited.